Privacy Policy &
Privacy & Policy

02

We collect information in several ways depending on your interaction with our website and services. The categories below describe each collection method and the types of data involved. We strive to collect only what is genuinely necessary to provide you with quality service and a positive experience on our platform.

1. Information You Provide Directly

When you actively engage with our website — whether filling out a contact form, requesting a service quote, or reaching out to our team — you voluntarily provide us with certain personal information. This includes information submitted when you:

• Contact Us: Fill out our online contact forms, send us a direct email, call our business lines, or engage with us via any available chat or messaging feature.
• Request Services: Submit inquiries or requests for quotations related to our industrial packaging, custom logistics, warehouse management, or fabrication and structural engineering services.
• Subscribe to Updates: Opt-in to receive our newsletters, industry updates, promotional communications, or product announcements by submitting your email address.
• Register for Client Portals: Create an account or register for access to any secure client-facing portals, dashboards, or service management platforms we may operate.
• Submit Feedback: Share reviews, testimonials, complaints, suggestions, or any other communications that help us improve our services and customer experience.

2. Information Collected Automatically

When you browse our website, certain technical and behavioral data is automatically collected by our systems and third-party tools. This data helps us understand how visitors use our site and how we can improve performance, usability, and content relevance. This includes:

• Device & Browser Information: Your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and language settings.
• Usage & Behavioral Data: Pages you visited, duration of your session, navigation paths (how you moved through the site), scroll depth, button clicks, and referring/exit pages.
• Approximate Location Data: Geographic location inferred from your IP address (typically at the city or region level — not precise GPS location).
• Cookies & Tracking Technologies: Information gathered through cookies, web beacons, pixel tags, and similar technologies. See our dedicated Cookies section below for full details.

3. Information Received from Third Parties

In some circumstances, we may receive or access information about you from trusted third-party sources in the normal course of business. This may occur through:

• Business partners, vendors, and subcontractors with whom we collaborate to deliver our industrial services.
• Analytics providers and digital marketing platforms that supply us aggregated or anonymized behavioral insights about our website visitors.
• Social media platforms, if you choose to interact with our official business pages or link your accounts to any Nishi Enterprises service.
• Publicly available databases, official business records, and government directories relevant to our commercial and compliance operations.

03

Across all the collection methods described above, the specific categories of personal data that Nishi Enterprises may hold about you include, but are not limited to, the following:

• Contact Information: Full name, email address, telephone or mobile number, and physical mailing or business address — provided when you reach out to us or engage in any business transaction.
• Business & Professional Information: Your company or organization name, industry sector, business type, designation or job title, and the nature of your business requirements in relation to our services.
• Service Inquiry Details: Specific requirements, quantities, delivery locations, project timelines, and any technical specifications you share with us related to packaging solutions, logistics, fabrication, or any other service request.
• Payment & Billing Information: For clients who proceed with our services, billing details are processed through secure payment gateways. We do not store full payment card numbers on our servers.
• Communication Records: A log of your emails, messages, inquiry forms, support tickets, and any documented interactions with our customer service or sales team, maintained for quality assurance and regulatory compliance purposes.
• Technical & System Data: Server access logs, error and crash reports, system performance metrics, and diagnostic data generated during your interaction with our digital platforms.

04

The information we collect is used responsibly and purposefully. We do not use your data in ways you would not reasonably expect. The primary purposes for which we use your personal information are as follows:

• Service Delivery & Fulfillment: To process your service requests, prepare and deliver quotes, manage order fulfillment, coordinate logistics operations, and provide comprehensive customer support across all our industrial service lines.
• Communication & Correspondence: To respond to your inquiries, send you important service updates, dispatch transaction confirmations, and — with your consent — deliver promotional materials, newsletters, and relevant industry news.
• Website & Service Improvement: To analyze how our website is used, identify areas for improvement, test new features, optimize page performance, and ensure our digital presence delivers the best possible experience to every visitor.
• Regulatory & ISO Compliance: To fulfill our obligations under applicable Indian and international laws, and to maintain compliance with our ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health & Safety) certifications.
• Marketing & Audience Insights: To create targeted and relevant marketing campaigns, understand the interests and needs of our audience, measure the effectiveness of our marketing activities, and improve our commercial outreach.
• Security & Fraud Prevention: To detect, investigate, and prevent unauthorized access, fraudulent activity, cyberattacks, or any other security incidents that may affect our systems, users, or business partners.
• Analytics & Business Intelligence: To generate insights about user behavior, website traffic trends, service demand patterns, and operational metrics that inform our strategic business decisions.

05

Nishi Enterprises takes the security of your personal data seriously and has implemented a robust, multi-layered security framework designed to protect your information against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our approach to information security is guided by industry best practices and the principles embedded in our ISO management system certifications.

• SSL/TLS Encryption: All data transmitted between your browser and our web servers is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols. This ensures your information cannot be intercepted during transmission.
• Secure & Access-Restricted Databases: Personal information and business-critical data are stored in secured databases with strict role-based access controls. Only staff with a verified operational need are authorized to access personal data.
• Access Control Policies: We enforce the principle of least privilege — employees can only access the minimum data required to perform their specific job functions. All internal data access is logged and monitored.
• Regular Security Audits & Penetration Testing: Our systems and infrastructure undergo periodic third-party security assessments, vulnerability scans, and penetration tests to proactively identify and remediate weaknesses before they can be exploited.
• Confidentiality Agreements: All employees, contractors, and business partners who handle personal data are required to sign strict confidentiality and non-disclosure agreements as part of their engagement with Nishi Enterprises.
• ISO 9001 / 14001 / 45001 Compliance: Our internationally recognized ISO certifications ensure that we operate under documented quality, environmental, and occupational safety management systems — frameworks that also support rigorous data handling and risk management practices.

06

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) by websites you visit. They are widely used to make websites work more efficiently, to remember your preferences, and to provide website operators with useful analytical information about how their platforms are used. Nishi Enterprises uses both session-based cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

Types of Cookies We Use

• Essential / Strictly Necessary Cookies: These cookies are indispensable for the proper functioning of our website. They enable core features such as page navigation, form submission, and access to secure areas. The website cannot function properly without these cookies, and they cannot be disabled without affecting site functionality.
• Analytical / Performance Cookies: These cookies collect anonymized data about how visitors interact with our website — which pages are most visited, how long users spend on each page, and where visitors come from. This information is aggregated and helps us continually improve the user experience.
• Marketing / Targeting Cookies: These cookies are used to deliver advertisements that are more relevant and personalized to you based on your browsing behavior and interests. They may also be used to limit the frequency with which you see an advertisement and to measure the effectiveness of our marketing campaigns.
• Preference / Functionality Cookies: These cookies remember your settings and choices — such as language preferences, regional settings, and display preferences — so that we can offer you a more personalized and convenient experience on return visits.

Tracking Technologies We Deploy

• Google Analytics: A web analytics service provided by Google LLC that tracks and reports website traffic, user behavior, and session data in aggregated, anonymized form to help us understand how our site is being used.
• Conversion Tracking Pixels: Small invisible image files or code snippets embedded in our web pages or emails that allow us to measure whether users who clicked on our advertisements subsequently performed a desired action (such as submitting a contact form).
• Heatmapping Tools: Software that records and visually represents user interactions (clicks, scrolls, mouse movements) on specific pages to help us identify usability improvements and content optimization opportunities.
• Local Storage & Session Storage: Browser-based storage mechanisms that allow us to save small amounts of information locally on your device for performance and preference purposes without sending data to our servers on every request.

Managing & Controlling Cookies

You have full control over which cookies your browser accepts. Most modern browsers offer settings that allow you to manage your cookie preferences, including the ability to disable all non-essential cookies. You may choose to:

• Block all cookies entirely through your browser settings (note: this may significantly impair website functionality).
• Allow only first-party cookies from Nishi Enterprises while blocking third-party cookies from analytics or advertising providers.
• Set your browser to delete all cookies automatically at the end of each browsing session.
• Use private or incognito browsing mode to prevent cookies from being stored between sessions.
• Opt out of Google Analytics tracking specifically by installing the Google Analytics Opt-out Browser Add-on.

07

Depending on your jurisdiction and applicable data protection legislation — including but not limited to India's Digital Personal Data Protection Act (DPDPA), the General Data Protection Regulation (GDPR) for European users, and other applicable regional privacy laws — you may be entitled to exercise the following rights with respect to your personal information that we hold:

• Right to Access: You may request a copy of all personal data we hold about you, including information on how it is being used and with whom it has been shared. We will provide this information in a clear and understandable format within the legally required timeframe.
• Right to Rectification / Correction: If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it promptly.
• Right to Erasure (Right to be Forgotten): Under certain circumstances, you may request that we delete all personal information we hold about you — particularly where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent.
• Right to Restriction of Processing: You may request that we temporarily pause or restrict the processing of your personal data — for example, while a dispute about accuracy is being resolved or while you object to processing on grounds of legitimate interests.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
• Right to Opt-Out of Marketing: You may unsubscribe from any marketing or promotional communications from Nishi Enterprises at any time by clicking the "unsubscribe" link in any email, or by contacting us directly. Opting out of marketing does not affect service-related communications.
• Right to Object: You may object to certain forms of data processing — including profiling for direct marketing purposes or processing based on our legitimate interests — where you believe such processing unduly impacts your rights and freedoms.

To exercise any of the rights described above, please contact our designated privacy point of contact using the details provided in the Contact Us section of this page. We aim to acknowledge all requests within 72 hours and fulfill them within the timeframes mandated by applicable law.

08

In the ordinary course of operating our business and delivering services to our clients, Nishi Enterprises may share limited and necessary personal information with carefully vetted third-party service providers. We do not share more information than is strictly required, and we ensure that all third parties are bound by appropriate contractual data protection obligations. The categories of third parties we work with include:

• Payment Processing Gateways: When clients make payments for our services, transactions are routed through secure, PCI-DSS compliant payment gateways. These processors handle your billing data on our behalf and are contractually prohibited from using it for any other purpose.
• Email & Communication Service Providers: We use reputable email delivery platforms to send transactional emails (order confirmations, invoice notifications) and marketing communications (newsletters, updates) to those who have opted in.
• Analytics & Digital Marketing Platforms: Services such as Google Analytics, Google Ads, and similar platforms receive anonymized or pseudonymized data to help us understand our website's performance and the effectiveness of our marketing campaigns.
• Web Hosting & Cloud Infrastructure Providers: Our website, databases, and related digital infrastructure are hosted on servers managed by reputable cloud and hosting providers who are bound by strict data security and confidentiality obligations.
• Strategic Business Partners: In some cases, we may collaborate with trusted industry partners or subcontractors to jointly deliver complex industrial or logistics projects. Only the minimum necessary information is shared for service coordination purposes.
• Legal & Regulatory Disclosure: We may be legally required to disclose personal information to law enforcement agencies, courts, government regulators, or other official authorities if mandated by a valid court order, legal process, or applicable statute. We will notify you of such disclosures where legally permissible.

All third-party service providers who receive personal data from Nishi Enterprises are required to execute data processing agreements that clearly define the permitted uses of your information, establish appropriate security standards, and ensure compliance with all applicable data protection legislation. We periodically review our third-party relationships to confirm ongoing compliance.

09

The following Terms of Service govern your access to and use of the Nishi Enterprises website located at nishienterprises.co and all related digital properties, services, and communications. By accessing our website, you acknowledge that you have read, understood, and agree to be legally bound by these terms in their entirety. If you do not agree, please discontinue your use of our website immediately.

10

If you have any questions, concerns, or requests relating to this Privacy Policy, our Terms of Service, or any aspect of how Nishi Enterprises handles your personal data, we encourage you to reach out to us directly. Our team is committed to acknowledging all privacy-related inquiries promptly and resolving them to your satisfaction in full compliance with applicable law.